Your Questions, Our Answers
Here we answer the most frequently asked questions about quality inspection, rework, resident service, staffing services, and our DQ solutions. Use the categories to quickly find the right answer. If anything remains unclear: simply contact us—we will help you promptly.
Getting Started for New Customers
What services do you offer?
We provide quality inspection, rework, and staffing services. For resident service, our sister company ND Produktbetreuung is available with experienced residents and direct customer support on-site. Further information can be found at www.ndproduktbetreuung.de. Together, we pursue a clear goal: ensuring quality, stabilizing delivery capability, and preventing production downtime.
How quickly can you start when it's urgent?
Typically very quickly. We are designed for fast, flexible deployments and assemble teams according to demand.
Where do you perform the work?
We come directly to your production facility—or handle inspection and rework at our own premises, depending on your requirements.
How do you ensure that you work according to our specifications?
We work based on clearly defined work instructions and document implementation in a traceable and audit-proof manner. Adjustments can be incorporated at short notice, ensuring a consistent information and processing status at all times.
How transparent is the project for us (status, results, costs)?
Maximum transparency: Through our password-protected DQ Portal, you have direct access to all relevant information at any time. Status, results, quantities, and other project-related metrics are centrally and currently available—for full transparency and secure, traceable management of your projects.
How can we reach you in an emergency?
We are reachable outside office hours—with a 24-hour hotline and 24-hour shift management (Ingolstadt), so no time is lost on critical issues.
General & Company
What does your company do?
We support companies in sustainably securing quality, professionally handling complaints, and ensuring the delivery capability of their production. Our range of services includes quality inspections, rework, staffing services, and resident services through our sister company.
Which industry do you primarily work in?
Our roots lie in the automotive sector with OEMs and suppliers. Today, we also support customers from nearly all manufacturing industries in securing their quality and production processes.
How long have you been in business?
Our family business was founded in 1986. The conversion to a GmbH took place in 1992.
How has the company developed (briefly)?
We invested early in standards and digitalization: ISO 9001 since 1999, later supplemented by our DQ System, DQ-Link, the DQ Portal, and the range indicator. This ensures maximum transparency and data-driven management of our quality services.
Where do you operate for your customers?
Our area of operation is determined by our customers' requirements, not by postal codes. We support projects flexibly at the respective production and logistics sites.
What does "Ensuring quality—so production runs" mean?
Specifically, this means: We ensure that only approved components enter the further production process, support the prevention of bottlenecks, and help minimize production interruptions. At the same time, we create clarity about status, results, and ongoing measures at all times through structured and transparent documentation.
Services: Quality Inspection
What types of quality inspections do you offer?
We perform visual inspections, dimensional inspections, and functional tests. Additionally, we handle sorting operations, 100% inspections, quality firewalls, and production-accompanying inspections directly at the customer or OEM site.
Can you also inspect using measuring equipment?
Yes. When measuring equipment is necessary, we use it. When a simple visual inspection is sufficient, we keep it lean and efficient.
Do I receive regular reports?
Yes. Through our DQ Portal, you have access to the current project status at any time. There you can track which inspections were performed, which results are available, and where your project currently stands.
Can you build fixtures/gauges?
When it makes sense, we manufacture simple fixtures so that inspection or processing runs cleanly and repeatably.
Do you support PPM reduction?
Yes. Our goal is always: reduce defect rate, increase stability. PPM minimization is a clear focus.
How flexible are you with staffing?
Our structures are designed for fast response times. When it's urgent, we are ready at short notice and support where our help is needed.
Services: Rework
What do you understand by rework?
When deviations are detected in components, we perform the necessary rework professionally and efficiently. The goal is to quickly restore the parts to a specification-compliant and production-ready condition.
What activities are possible?
Typical activities include deburring, filing, grinding, drilling, bending, cleaning, or painting (depending on the component and specification).
Do you bring your own tools?
Yes. Our teams are equipped with a comprehensive range of tools so we don't stop at the first step.
Can you manufacture rework fixtures?
Yes. We manufacture simple fixtures as needed to ensure processing and results are reproducible.
Why is rework often the fastest solution?
Because you don't have to discard or procure new parts—we specifically restore them to a deliverable condition.
Services: Resident Service
What is a resident service?
A resident service is the direct representation of the supplier at the OEM. The employees of our sister company ND Produktbetreuung are present directly on-site at the plant, coordinate quality-relevant topics, accompany processes, and ensure rapid coordination between supplier, OEM, and other stakeholders.
What tasks does your sister company perform as a resident?
Depending on the assignment, the employees of our sister company ND Produktbetreuung perform failure analyses, production-accompanying measures, documentation of defect patterns, organization of complaint parts, and assessment of collective scrap directly at the OEM on-site.
What does this bring you as a supplier?
You can act faster at the OEM without constantly sending your own personnel back and forth. This saves travel and personnel costs and improves response time.
Do you also handle communication with the OEM?
Yes. The employees of our sister company ND Produktbetreuung are present directly on-site, answer queries, coordinate necessary measures, and ensure short communication channels and fast decisions.
Services: Staffing Services (Temporary Staffing)
Do you offer temporary staffing?
Yes. We hold the required permit for temporary staffing and can flexibly provide personnel within the legal framework.
For which roles do you provide personnel?
Typical roles are quality inspectors or production assistants when personnel is needed at short notice or capacities need to be expanded.
How quickly can bottlenecks be addressed?
We are designed to support quickly and flexibly on-site because we work with a permanent staff base.
Is there official documentation for this?
Yes. The corresponding permit is on file with us as a document.
Quality Assurance 2.0: DQ System, DQ-Link, DQ Portal, Range Indicator
What do you mean by "Quality Assurance 2.0"?
We don't just inspect components—we make results, status, and costs digitally visible. This allows you to make decisions faster and have real transparency.
What is the DQ System?
This is our central database: inspection data is consolidated here and structured for analysis and documentation.
What is DQ-Link?
DQ-Link is our data capture app on tablets. It provides our teams with work instructions (text/image/video), real-time updates, and captures data directly in the process.
How do you ensure that instructions are followed?
Implementation is confirmed bindingly, including digital signature. This gives you traceability, not just a gut feeling.
What is the DQ Portal?
This is your customer portal. With login, you can view analyses at any time—for ongoing and completed projects.
What is the range indicator?
It automatically prioritizes projects based on inventory and production demand. The traffic light logic immediately shows where pressure is, so production stays supplied.
How does the traffic light logic work?
Green means: still time. Yellow: becoming urgent. Red: highest priority.
Locations, Availability & Deployment
Where can you be reached?
Our company headquarters is located in Ingolstadt. Beyond that, we are flexible and operate location-independently wherever our customers need support.
Are you reachable outside office hours?
Yes. We have a 24-hour hotline.
Where do you perform the work?
We work directly at your site and additionally use our own premises when inspection, interim storage, or coordination makes more sense at our location.
What does your facility in Ingolstadt offer?
We have extensive inspection, storage, and office space there. This is particularly practical for time-critical issues in the Ingolstadt/Audi area, including interim storage and short distances.
Documentation, Analysis & Transparency
How transparent is the project for us?
Very transparent. You can view status and analyses at any time in the customer portal, so you can manage internally with precision.
Do we also see cost development?
Yes. We value ensuring that not only results but also the economic progress remains traceable.
Can we analyze completed projects later?
Yes. That's exactly what portal access for completed projects is designed for.
Certification & Standards
What certification do you have?
We are certified to DIN ISO 9001.
Is the certification regularly renewed?
Yes. It is regularly audited and renewed. For us, this is not a formality but the foundation for stable processes.
Can I view the certificate?
Yes. The current certificate is available as a PDF.
Sustainability
What do you do regarding climate protection?
We rely on e-mobility to deliver our services with reduced CO2 emissions.
References & Industries
Who works with you?
We operate in the automotive sector and list several well-known references from the OEM/supplier area on our website.
Term Explanations (Glossary)—Explained Personally
OEM
By this we mean the manufacturer, e.g., an automobile manufacturer.
Resident / Resident Service
This is your "person on-site" at the OEM: we resolve issues directly at the plant and keep communication channels short.
Quality Inspection (Visual / Functional Test)
Visual means visual inspection, possibly with measuring aids. Functional test means: the part must pass functionally, not just "look good."
Rework
Targeted rework to make parts usable and deliverable again.
PPM
Defect rate per million parts. The lower, the better.
DQ System
Our central database where inspection data is structured.
DQ-Link
Tablet app for data capture and real-time work instructions.
DQ Portal
Your access point as a customer: analyses, status, history.
Range Indicator / Traffic Light Logic
Prioritization by urgency: green/yellow/red, so production doesn't run dry.